As a Chat Support Assistant, you will help plan, organize, manage, and deliver high-quality customer care while supporting continuous improvements within the team. The role calls for someone who can stay organized, communicate clearly, and take ownership of their work. You should also be a motivated self-starter who enjoys helping people develop and who is committed to excellent customer service.
What you will be doing: Live chat support assistants answer incoming customer questions through live chat on company websites and social media pages. These conversations may include support requests from existing customers who need assistance or sales questions from potential new customers who want to learn more. You will follow provided steps and instructions while keeping each chat friendly, helpful, and professional.
Contract length: Ongoing with no fixed end date
Rate: $35 per hour
Skills/background needed: You will need a phone, tablet, or laptop that can access social media and website chat tools. You should be comfortable working independently, able to follow clear steps and instructions closely, available for at least 10 hours each week, and have a dependable internet connection. Good written communication and a patient, helpful attitude will serve you well in this entry-level role.
Hours per week: 10 or more hours weekly
Location: Online remote work (United States preferred).
Customer support chat workers are currently in very high demand around the world, and this is a great time to start.
If you are able to begin straight away, please apply below.