We are looking for Customer Support Agents who genuinely enjoy helping people and delivering excellent service. In this position, you will play a key part in customer conversations and make sure every user gets reliable, friendly support across digital communication channels.
What You’ll Do: As a Customer Support Agent, you will communicate with customers only through online channels, including Facebook Messenger, and reply to their questions with timely, understanding responses. Your day-to-day work will include answering live chat messages on our website or social media pages, helping with customer questions, supporting sales conversations, and offering discounts where appropriate.
Key Details:
- Rate: $35 per hour
- Communication Channels: Online chat platforms only; no in-person interaction is needed.
- Training: Full training is provided, so this is a great fit for someone who is new to live chat support.
Requirements:
- You need a laptop, phone, or tablet with internet access.
- Basic English writing skills are required.
- You must be able to start right away and work remotely from anywhere, with a preference for candidates located in the United States.
Skills/Background:
- Previous live chat support experience is not required; we will provide the tools and knowledge you need.
- The ideal candidate communicates clearly, shows empathy toward customers, and can handle questions efficiently.
- You should be comfortable working independently and adjusting to a fast-changing online setting.
Location: Fully remote; work from anywhere, with a preference for candidates in the United States.
Demand for committed live chat assistants is growing quickly around the world. If you are ready to make an impact right away and meet the requirements listed above, this could be a strong opportunity for you.