Become part of our support team and help provide high-volume live chat assistance to clients in the digital products field. We are looking for dependable people who work well in fast-paced settings and care about giving customers an excellent experience. This fully remote role lets you work from anywhere while supporting customers around the world.
Role: In this Chat Support Agent position, you will be the first person customers contact. You will answer their questions and help guide them through our clients’ products using live chat, mainly on platforms such as Facebook Messenger.
Rate: $35 per hour
Key Responsibilities:
- Use live chat tools to reply to customer questions as they arrive, making sure each interaction is positive and helpful.
- Learn about the different digital products so you can offer accurate and effective support.
- Keep customer service standards high and help the team meet its targets and satisfaction goals.
Requirements:
- You need a dependable laptop, phone, or tablet with internet access.
- Basic English writing skills are required.
- You should be self-driven and able to work on your own in a remote environment.
Skills/Background:
- This is an entry-level role, and all necessary training will be provided.
- It is a good fit for quick learners who communicate well.
- Prior live chat support experience is not required.
Location: Remote, open to individuals located in the United States.
Live chat support demand is growing rapidly around the world. If you are ready to begin a new career and can start right away, this could be a great opportunity.