Become part of our expanding team as a full-time Live Chat Operator, helping online shoppers choose products, locate items, and resolve issues via email, live chat, and electronic message boards.
This work-from-home position lets you operate online from any location, as long as you have basic English skills and a dependable internet connection.
What You’ll Do: In this Live Chat Operator position, you will be assigned to one business and will log into its chat platform each day to handle customer questions. You’ll receive complete training to build the knowledge and skills needed for common inquiries, and a chat supervisor will be available when questions become more complicated.
Contract Duration: Open-ended
Rate: $35 per hour
Key Responsibilities:
- Talk with customers in live chat and help with product choices, troubleshooting, and everyday questions.
- Keep a friendly, helpful, professional manner while making sure customers are satisfied.
- Use the training and instructions you receive to meet customer needs effectively.
- Work with your chat supervisor when you need support on tougher questions.
Requirements:
- A smartphone, tablet, laptop, or other internet-capable device for social media and chat tools.
- Ability to work on your own and follow directions and guidelines carefully.
- Available for 5 to 40 hours each week and able to maintain a reliable internet connection.
Working Hours: Flexible, with 5 to 40 hours available each week.
Location: Fully remote (preference given to candidates based in the U.S.).
Demand for Live Chat Operators is increasing worldwide. This role could suit someone who can begin soon and wants to be part of a team focused on excellent customer support.