Your mission is to deliver customer support through email, online chat, or social media to customers who have questions, concerns, or uncertainty about a particular product or service. You will be there to help clarify information and guide people toward the right answers.
In this role, you will not have to speak with anyone face-to-face or over the phone. All of your communication will happen through online chat, using common messaging tools. You will work for businesses by answering live chat messages on their websites or social media accounts. These are remote positions, meaning you can complete the work online from anywhere.
As a live chat assistant, you will be paid to reply to live chat messages on a business’s website or social media accounts. Your duties will include answering customer questions, providing sales links, and offering discounts when appropriate.
Rate: The pay is $35 per hour.
Requirements: You will need access to a laptop, phone, or tablet, along with a reliable internet connection. You also need to have at least basic English writing skills so you can communicate clearly in chat.
Skills/background needed: These are beginner-level live chat jobs, so full training is provided. You do not need to have done any paid live chat work before, and you can learn the required tasks as you get started.
Location: This is remote work online (United States preferred).
Live chat assistants are currently in huge demand worldwide. Anyone who can begin right away is in a strong position to get started.